Terms of service

Terms of Service

These Terms of Service govern your use of the Nova Wellness website and your purchase of products from Nova Wellness.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable Australian law.

1. About Nova Wellness

Trade Name: Nova Wellness
Address: Tyumba Avenue, Teven NSW 2478, Australia
Phone: +61 468 279 944
Email: novawellnessglobal@gmail.com

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with the security or operation of the website.
Copy, reproduce or exploit website content without permission.
Introduce malicious software or harmful code.
Use the website in a way that could damage or disrupt our business or systems.

3. Product Information

We aim to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to screen settings, photography, packaging changes or manufacturer variations.

Nothing in these Terms limits your rights under the Australian Consumer Law.

4. Prices

All prices displayed on our website are in Australian dollars unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by us, except where permitted by law.

Where applicable, taxes, delivery charges or other costs will be displayed before you complete your purchase.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product description error.
We suspect fraudulent or unauthorised activity.
We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payment

Payments are processed using the payment methods available at checkout.

You agree that the payment information you provide is accurate and that you are authorised to use the selected payment method.

7. Shipping and Delivery

We will arrange delivery according to the shipping option selected at checkout.

Delivery times are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, public holidays, natural events or other disruptions.

Please ensure that your delivery address is accurate and complete.

Further information is available in our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded.

9. Australian Consumer Law

Our products are supplied with consumer guarantees under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances, including a repair, replacement or refund.

We do not make any statement intended to remove or reduce these rights.

10. Intellectual Property

Unless otherwise stated, content on our website—including text, photographs, graphics, logos, designs and other materials—is owned by or licensed to Nova Wellness.

You may access and use website content for personal, non-commercial purposes only.

You must not reproduce, modify, distribute, sell or commercially exploit our content without written permission.

11. Third-Party Services

Our website may contain links to or integrations with third-party services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Website Availability

We aim to keep our website available and operating properly but do not guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

13. Limitation of Liability

To the maximum extent permitted by law, Nova Wellness is not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under Australian law.

14. Changes to These Terms

We may update these Terms from time to time.

The updated Terms will be published on this page with a revised "Last updated" date.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia, subject to any applicable Australian federal laws and mandatory consumer protections.