Privacy policy

Privacy Policy

Nova Wellness respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Nova Wellness collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise interact with our business.

1. About Nova Wellness

Trade Name: Nova Wellness
Address: Tyumba Avenue, Teven NSW 2478, Australia
Phone: +61 468 279 944
Email: novawellnessglobal@gmail.com

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Payment-related information necessary to process transactions
Communications you send to us
Information you provide when requesting customer support
Website usage information
Device and browser information
IP address and similar technical information
Information collected through cookies and similar technologies

We generally do not need to receive or collect sensitive information from you. Please do not provide sensitive information unless it is reasonably necessary and requested by us.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order.
When you create or use an account.
When you subscribe to our marketing communications.
When you contact customer support.
When you submit a form or otherwise communicate with us.
Automatically when you use our website through cookies and similar technologies.
Through service providers that assist us in operating our online store and fulfilling orders.

4. Why We Collect and Use Information

We may use your personal information to:

Process and fulfil your orders.
Arrange delivery.
Process payments through relevant payment providers.
Communicate with you about your order.
Provide customer support.
Process returns, refunds and exchanges.
Maintain and improve our website.
Prevent fraud, misuse and security incidents.
Send marketing communications where permitted by law and where applicable consent has been provided.
Comply with legal and regulatory obligations.
Operate and administer our business.

5. Payment Information

Payments may be processed by third-party payment providers.

Nova Wellness does not generally store complete payment card details on its own systems. Payment information may be collected and processed by the payment provider in accordance with its own privacy policy and terms.

6. Shopify and Service Providers

Our online store may be operated using Shopify and may use other third-party providers for services such as payment processing, website functionality, analytics, marketing, customer support, fraud prevention and shipping.

These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

7. Cookies and Analytics

Our website may use cookies, pixels and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand website usage.
Improve our website and services.
Measure advertising and marketing performance.
Provide relevant marketing where permitted.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

8. Overseas Disclosure

Some of our service providers may be located outside Australia or may process information outside Australia.

As a result, your personal information may be disclosed to or stored by overseas service providers where reasonably necessary for us to operate our business.

The countries in which information may be processed can depend on the particular service providers and technologies we use. These may include countries such as the United States and other countries where our technology and service providers operate.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business records, resolve disputes and comply with legal obligations.

When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, subject to applicable legal requirements.

11. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact:

Email: novawellnessglobal@gmail.com

We may need to verify your identity before processing an access or correction request.

12. Privacy Complaints

If you believe Nova Wellness has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your complaint.

Email: novawellnessglobal@gmail.com
Phone: +61 468 279 944

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly collect personal information from children where doing so would be unlawful.