Refund policy

Return & Refund Policy

At Nova Wellness, we want you to be satisfied with your purchase. If you have a problem with your order, please contact us and we will work with you to resolve the issue.

1. Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) are not affected by this Return & Refund Policy.

Our products come with consumer guarantees under the Australian Consumer Law. This means that, depending on the circumstances, you may be entitled to a repair, replacement or refund where a product does not meet the consumer guarantees.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian law.

2. Change-of-Mind Returns

In addition to your rights under Australian Consumer Law, Nova Wellness accepts eligible change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return:

The product must be unused and in its original condition.
The product must be returned in its original packaging where reasonably possible.
The product must not have been damaged, altered or used.
Proof of purchase or order details must be provided.

Certain products may not be eligible for change-of-mind returns where permitted by law, including products that are personalised, made to order, or cannot reasonably be returned for health, hygiene or safety reasons after opening.

3. Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if:

Your product arrives damaged.
You receive the wrong product.
A product is defective or faulty.
A product does not match its description.
Your order is incomplete.

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

If the issue is covered by the Australian Consumer Law, we will provide the remedy required by law, which may include a refund, replacement or repair depending on the circumstances.

4. How to Request a Return

To request a return, contact:

Email: novawellnessglobal@gmail.com
Phone: +61 468 279 944

Please include:

Your full name
Order number
Product name
Reason for the return
Photographs, if relevant

We will provide instructions regarding the return process where a return is appropriate.

5. Return Shipping

For change-of-mind returns, the customer may be responsible for reasonable return shipping costs unless otherwise stated by Nova Wellness.

Where a product is faulty, damaged, incorrect or otherwise covered by an applicable consumer guarantee, Nova Wellness will handle the return and remedy in accordance with the Australian Consumer Law.