FAQ

Frequently Asked Questions

General Questions

What is Nova Wellness?

Nova Wellness is an Australian wellness store offering a selection of products designed to complement different lifestyles and everyday wellness routines.

Where is Nova Wellness located?

Nova Wellness is based in:

Tyumba Avenue, Teven NSW 2478, Australia.

How can I contact Nova Wellness?

You can contact our team by:

Email: novawellnessglobal@gmail.com
Phone: +61 468 279 944

Our team will be happy to assist with questions about products, orders, shipping and returns.

Orders

How do I place an order?

Simply browse our products, add your preferred items to your cart and proceed to checkout. Enter your delivery and payment information and review your order before completing your purchase.

Will I receive an order confirmation?

Yes. After successfully placing your order, you should receive an order confirmation using the contact details provided at checkout.

If you do not receive your confirmation, please contact us at novawellnessglobal@gmail.com.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request if the order has not already been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy may apply.

Shipping

Where do you ship?

Shipping destinations and available shipping options are displayed at checkout.

How long will my order take to arrive?

Delivery times can vary depending on your location, shipping method and circumstances affecting the delivery network.

Any available estimated delivery timeframe will be shown at checkout or communicated with your order.

Will I receive tracking information?

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

What if my order is delayed?

If your order has not arrived within the expected timeframe, please contact us at novawellnessglobal@gmail.com.

We will help investigate the delivery and, where appropriate, contact the relevant delivery provider.

What if I entered the wrong delivery address?

Please contact us immediately if you notice an error in your delivery address.

If your order has already been dispatched, we may not be able to change the address. Additional delivery or redirection costs may apply where permitted by law.

Returns & Refunds

Do you accept returns?

Yes. Eligible change-of-mind returns may be accepted in accordance with our Return & Refund Policy.

Your rights under the Australian Consumer Law are not affected by our return policy.

What if my product arrives damaged or faulty?

Please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the damaged or faulty product.

We will assess the issue and provide an appropriate remedy in accordance with applicable law and our Return & Refund Policy.

How do I request a refund?

If your refund is approved, it will generally be returned to the original payment method.

Are sale items refundable?

Sale items remain covered by applicable consumer guarantees under Australian law.

Any additional change-of-mind return conditions will be explained in our Return & Refund Policy.

Products

Are your products safe to use?

Products should always be used according to their packaging, instructions and applicable warnings.

If you have questions about whether a particular product is suitable for you, especially where individual health circumstances may be relevant, seek appropriate professional advice before use.

Where can I find product information?

Product descriptions, ingredients, specifications and other relevant information are provided on the individual product pages where applicable.

If you need additional information about a product, please contact us before placing your order.

Do your products come with a warranty?

Any applicable manufacturer or product warranty will be described on the relevant product page or provided with the product.

Your rights under the Australian Consumer Law apply regardless of any additional warranty.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers.

Is my payment information secure?

Payments are processed through the payment methods and providers available at checkout. We take reasonable steps to protect customer information and use appropriate third-party services to process payments.

Privacy

How does Nova Wellness use my personal information?

We collect and use personal information as necessary to process orders, provide customer support, arrange delivery, improve our services, communicate with customers and meet legal obligations.

For complete information, please see our Privacy Policy.

Can I request access to or correction of my personal information?

Yes. You can contact us at novawellnessglobal@gmail.com to request access to or correction of personal information we hold about you, subject to applicable law.