Shipping Policy

Nova Wellness aims to process and deliver orders as efficiently as possible.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you.

2. Delivery Areas

We currently offer delivery to the locations available at checkout.

Available delivery destinations, shipping methods and applicable shipping charges will be displayed during checkout.

3. Shipping Costs

Shipping costs depend on factors such as:

• Delivery location

• Order size or weight

• Shipping method selected

• Promotional or free-shipping offers

The applicable shipping cost will be shown before you complete your order.

4. Delivery Times

Estimated delivery times are provided at checkout or in your order confirmation where available.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Weather

• Public holidays

• Natural disasters

• Incorrect or incomplete delivery information

• Transport disruptions

• Other unforeseen events

5. Order Tracking

Where tracking is available for your selected shipping method, tracking information may be provided after your order has been dispatched.

Please allow reasonable time for tracking information to become active after dispatch.

6. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or redirection costs may apply where permitted by law.

7. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the packaging and damaged product where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and Australian Consumer Law.

8. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may need to contact the relevant delivery provider to investigate the shipment.

9. Consumer Rights

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

10. Contact Us

For shipping questions, please contact:

Nova Wellness
Tyumba Avenue
Teven NSW 2478
Australia

Email: novawellnessglobal@gmail.com
Phone: +61 468 279 944